Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We have a 60-day satisfaction guarantee policy, which means you have 60 days after receiving your item to request a return. 

To start a refund, please email specific information about the issue you have with your product and the order number to mbeckwith@raindropskincare.com. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at mbeckwith@raindropskincare.com.

 

You can always contact us for questions at mbeckwith@raindropskincare.com.